In line with its values, The Scouts recognises its responsibility to deal fairly, constructively and consistently with expressions of concern or dissatisfaction from members and non-members, including parents and carers on behalf of themselves or their children.

As Scouts we’re guided by the values of integrity, respect, care, belief and co-operation.

When applying this policy, these values should be at the forefront of every interaction and decision that’s made, and all involved should be regularly reminded of them.

Focusing on the values of respect and care, the wellbeing and mental health of all involved when dealing with an expression of concern or dissatisfaction should be considered throughout.

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If for whatever reason you are unhappy about something and wish to make a complaint, we ask that this is done in writing, and emailed to our Lead Volunteer who will investigate alongside the Group Lead Volunteer Team and potentially the Trustee Board. Please email your complaint to complaints@hednesfordscouts.org.

For more information about complaints, please visit Scouts.org.uk.